Cisco unified communications manager attendant console cisco unified callmanager attendant console is an application from cisco. Cisco unified attendant console products provide superior call routing and distribution tools to help ensure teams handle calls efficiently and professionally. We wish to warn you that since cisco configuration assistant files are downloaded from an external source, fdm lib bears no responsibility for the safety of such downloads. Multiple vulnerabilities in openssl affecting cisco products. It is supported on cisco unified communications manager, and on cisco unified communications manager business edition 5000 and 6000 systems. On november 10, 2016, the openssl software foundation released a security advisory that describes three vulnerabilities. Passwordprotect key configuration settings to prevent accidental changes by your users.
A better way to uninstall cisco unified attendant console enterprise edition with added benefits. Welcome to the cisco support community ask the expert conversation. Two of the vulnerabilities affect only recent openssl versions in the 1. Cavazza institute for the blind, for visually impaired and. The information in this document was created from the devices in a specific lab environment. Multiple cisco products incorporate a version of the openssl package affected by one or more vulnerabilities that could allow an unauthenticated, remote attacker to cause a denial of. Cisco unified attendant console standard installation and. Combining support for traditional telephony functions with advanced unified communications applications and services, such as ataglance destination presence status for more effective dispatching of inbound calls, this attendant console. This advisory will be updated as additional information becomes available.
Cisco asdm cisco asdm is a simple, guibased firewall appliance management tool. Cisco unified callmanager attendant console user guide. We have, for some reason, a person answer the phones during the day but some days the ladies that answer the phone leave at the same time. Cisco unified enterprise attendant admin provides administrator access to the configuration for cisco. The latest version of cisco click to call can be installed on pcs running windows xp78, 32bit. After ordering, cisco unified business attendant console software and licensing keys will be provided through cisco software center. Cisco unified attendant console standard installation and configuration guide version 10. A total of eight common vulnerabilities and exposures cves were assigned. Cisco unified attendant console enterprise edition is a fullfeatured, softwarebased attendant console application designed especially for large enterprises.
On the cisco unified enterprise attendant console cueac web admin page, go to user configuration queue management, and clear the salutation field. Cisco unified communications manager attendant console is a software program developed by cisco systems. When ordering, the first client includes the software license for the cisco unified business attendant console server. Cisco unified attendant consoles some links below may open a new. Cisco unified attendant console enterprise edition v. Microsoft windows vista professional 64bit using wow64 emulation. Thanks to the ntw livemonitor, the service level stays under maximum control with different views and integrated alarming. All of the devices used in this document started with a cleared default. Step 1 select your reseller, then select your customer, and then select your site. The tool can also be called click to call, click to call da cisco. Cisco unified attendant console department edition. The dvd enables you to access multiple versions of hardware and software installation, configuration, and command guides for cisco products and to view technical documentation in html.
Oct 18, 2012 how to configured the cucm in preparation for installing cisco unified attendant console server. It simplifies router, firewall, intrusion prevention system ips, vpn, unified communications, wan, and lan configuration with easytouse wizards. Ntws additional call and attendant statistics provide comprehensive support for quality management. Troubleshooting cisco unified enterprise attendant console. On january 28, 2016, the openssl project released a security advisory detailing two vulnerabilities. Cisco attendant console features configuring cisco. The information in this document is based on these software and hardware versions. Search for the attendant console desktop software in all programs under cisco unified attendant console. Configuring access to cisco unified presence server 44. Cisco attendant console with complete overview and control. The cisco unified callmanager attendant console user guide helps attendants perform the. Note if your reseller, customer or site are not available, click the control to add them. Windows vista professional with sp2 32bit or 64bit. Username does not need to match the one used for cisco login but i did use the same email address.
Attendant pro was designed from the ground up for skype for business lync. Oct 18, 2012 cisco unified attendant console cucm configuration. An attacker could exploit this vulnerability by submitting crafted input to an application on a targeted system that. The cisco unified enterprise attendant console is a highly scalable softwarebased console designed for cisco unified communications manager customers. Of these vulnerabilities, the openssl software foundation classifies one as critical severity, one as moderate severity, and one as low severity. Cisco unified attendant console web admin and installation guide. The information in this document is based on the cisco unified enterprise attendant console 3. Imagicle attendant console is the operator console software solution that integrates perfectly with imagicle acd to simplify and improve incoming call management. A single attendant console server can support up to 40 concurrent attendant console client logins and the complete cisco unified communications manager enduser directory. The cisco unified attendant console advanced client software is loaded on each operators desktop pc. All phone services are available on the software client and the ip desk phone or.
Attendant console for cisco unified communications manager the and desktop ac attendant console software enables attendants to manage their communication directly on their computer. Cisco unified enterprise attendant console web admin and. Cisco unified attendant console standard installation and configuration guide. I have to go in and change the times so that it goes into night mode for a little while. The software is designed to connect to the internet and adds a windows firewall exception in order to do so without being interfered with. The cisco unified enterprise attendant console is a highly scalable software based console designed for cisco unified communications manager customers.
How do you access the attendant console configuration tool. The easy and effective search promptly provides the relevant data. Cisco unified attendant console advanced secureitstore. Feb 27, 2007 cisco unified attendant console business edition web admin and installation guide version 9. I can confirm i am able to download cisco unified attendant console from that link after registration. Efficient attendant console software for cisco ucm callmanager. Ok cookies help us to continuously improve the website and deliver the best possible service. The cisco unified attendant console enterprise edition is an attendant console solution designed specifically for cisco unified communications manager customers.
Get cisco configuration assistant alternative downloads. The cisco attendant console included free with cisco unified communications manager is discontinued in version 8 and beyond. Installing cisco unified attendant console advanced software 51. Bridge operator console attendant console for cisco. Cisco callmanager attendant console, a clientserver application, allows you to set up cisco ip phones as attendant consoles. Combining support for traditional telephony functions with advanced unified communications applications and services, this attendant console meets the needs of businesses both for today and.
Use the link below and download cisco configuration assistant legally from the developers site. This is documented in cisco bug id csctf56917 registered customers only. Trusted windows pc download cisco configuration assistant 3. Windows 2000 professional plus sp2 or windows xp with sp2 the operator client for the cisco unified business attendant console requires the following pc. Multiple vulnerabilities in openssl affecting cisco. Multiple cisco products incorporate a version of the openssl package affected by one or more vulnerabilities that could allow an unauthenticated, remote attacker to conduct maninthemiddle attacks on an ssltls connection. Cisco unified attendant console enterprise edition is a fullfeatured, software based attendant console application designed especially for large enterprises. Register your details and wait for the system to supply you with a secure password via email before you can access evaluation software or activate purchased software. Cisco unified communications manager attendant console. Configuring access to cisco unified presence server 43 chapter 5.
Configuring cisco unified attendant console standard 41. And having a user interface that perfectly matches skype for business is a core tenet. How to configured the cucm in preparation for installing cisco unified attendant console server. Activating cisco unified attendant console standard. Cisco unified attendant consoles maintain and operate guides. Attendant console software download cisco community. All are available for windows, macos and linux platforms. Completely uninstall cisco unified attendant console. The intuitively designed interface enables the agent to quickly handle calls in a professional and competent manner. When creating it, we examined every single telephone operator need. Associated with a cisco unified ip phone, the application allows the attendant to quickly accept and dispatch calls to users. Arc pro provides a professional attendant operator console interface, designed exclusively for use with the cisco unified communications manager cucm platform.
Vistapoint enterprise is a suite of applications, interfaces, widgets, and modules. Configuring access to cisco unified presence server 43. Cisco cdp monitor cisco cdp monitor is a highly efficient network monitor and troubleshooting. The builtin corporate directory synchronizes with cisco unified communications managers enduser directory, or with active directory in the cisco uac advanced version. The software lies within communication tools, more precisely instant messaging. All phone services are available on the software client and the ip desk phone or softphone is controlled complete by the pc. Cisco unified attendant consoles maintain and operate. On december 3, 2015, the openssl project released a security advisory detailing five vulnerabilities. Cisco unified enterprise attendant console free version. Cisco unified attendant console department edition v9. This is an opportunity to learn and ask questions about the cisco unified attendant consoles with jamie gale. Troubleshooting cisco unified enterprise attendant console issues. Cisco unified attendant console advanced includes a webbased administration utility that guides you through configuring the application server with cisco unified communications manager. It offers a wealth of advanced features that help organisations dramatically improve call answer speed, reduce call wait time and generally improve the caller experience.
On june 11, 2015, the openssl project released a security advisory detailing six distinct vulnerabilities, and another fix that provides hardening protections against exploits as described in the logjam research. Efficient attendant console software for cisco ucm. Combining the functionality of a standard pc running microsoft windows operating system, with the technology of mitels axxess and 5000 series phone system, call handling has never been easier. Vulnerability in java deserialization affecting cisco products. Software solution from attendant console to contact center. Of the eight cves, three relate to the drown attack. Installing and licensing cisco unified attendant console software 51. I have a cisco attendant console premium edition ver 9. This advisory will be updated as additional information becomes. Cisco unified attendant console business edition 9. A scheduled task is added to windows task scheduler in order to launch the program at various scheduled times the schedule varies depending on the version.
Answer, transfer, park, hold, place calls, and more directly from the cisco unified attendant console, which controls a cisco unified ip phone. Since 2004, the console has enabled receptionists to handle multiple calls simultaneously, instantly see who is available, quickly search key contacts, and rapidly transfer calls to the relevant party. Cisco unified attendant console business edition web admin and installation guide version 9. A vulnerability in the java deserialization used by the apache commons collections acc library could allow an unauthenticated, remote attacker to execute arbitrary code. Combining support for traditional telephony functions with advanced unified communications applications and services, such as ataglance destination presence status for more effective dispatching of inbound calls, this attendant console meets. Cisco unified business attendant console should i remove it. Activating cisco unified attendant console standard step 6 in cisco unified attendant console standard, in the main menu, choose help about cisco unified attendant console standard. Cisco unified attendant console business edition version 9. Download for free the latest versions of ciscos configuration professional, network assistance and anyconnect secure mobility client. The vulnerability is due to insecure deserialization of usersupplied content by the affected software.
By using the service cisco cm attendant console menu in the callmanager administration. Attendant pro was the first office 365 ready receptionist console client when it was released in june 2014. Microsoft windows 7 professional edition 64bit the information in this document was created from the devices in a specific lab environment. Cisco unified attendant console advanced administration and. A third party uninstaller can automatically help you uninstall any unwanted programs and completely remove all of its files and free up. Review the requirements in requirements for attendant console on page 11. Cisco unified attendant console standard version 12. Cisco unified attendant console business edition cisco. The attendant console logging starts and is immediately minimized. Multiple cisco products incorporate a version of the openssl package affected by one or more vulnerabilities that could allow an unauthenticated, remote attacker to cause a denial of service dos condition.
Some of you may have a shortcut to the attendant console on your desktop with the cisco logo on the icon, click on your preferred method. Imagicle attendant console is the operator console software solution that integrates perfectly with imagicle queue manager enterprise to simplify and improve incoming call management. Cisco configuration professional ccp is a gui device management tool for cisco access routers. Cisco unified attendant console cucm configuration. With the dvd, you have access to the same documentation that is found. The server software for the cisco unified business attendant console can be installed. Apr 21, 2015 i have a cisco attendant console premium edition ver 9.
Attendant console set up and operation guide chapter 2 preparing for installation before you install attendant console. Vistapoint cisco attendant console solutionsiq netsolutions. The terms and conditions provided govern your use of that software. Multilingual attendant console for cisco cucm callmanager software solution from call distribution up to contact center. Cisco unified callmanager attendant console is an application from cisco systems that supports the traditional role of a manual attendantconsole hardware device. Unified communications cisco unified attendant consoles. Employing a graphical user interface, the attendant console uses speeddial buttons and quick directory access to look up phone numbers, monitor line status, and direct calls. Enhance productivity and help network and security administrators and channel partners deploy routers with increased confidence and ease. This download was scanned by our builtin antivirus and was rated as clean. Get a smart account for your organization or initiate it for someone else. Create a list of specific devices with which a user may sign into cisco unified attendant console standard.
Cisco software is not sold, but is licensed to the registered end user. Read setting up an attendant console network on page 10. Attendant console will assist your switchboard attendant in eliminating lost calls, extended callholding time and help process calls quickly and easily. Cisco unified business attendant console is a software program developed by cisco systems.
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